FAQ

  • For existing water services please come by the office within 24 business hours of the needed turn-on date to sign up for the account. Please bring with you the correct service address, mailing address, telephone number, drivers license, social security number, deed, or rental agreement. 
  • A service charge of $45.00 is required and will be paid by each prospective customer before service shall be connected to the system, at the meeting of the Board on March 17 ,2015; effective April 1, 2015 the following tiers were adopted and tier determination will be based upon required soft hit credit check.
HOME OWNER
TIER ONE - NO RISK: $45.00 SERVICE CHARGE
TIER TWO - MODERATE RISK: $45.00 SERVICE CHARGE
TIER THREE - HIGH RISK:

$45.00 SERVICE CHARGE
$160.00 SECURITY DEPOSIT
TOTAL = $205.00

   
RENTERS
TIER ONE - NO RISK:

$45.00 Service Charge
$60.00 Security Deposit
Total = $105.00

TIER TWO - MODERATE RISK: $45.00 Service Charge
$120.00 Security Deposit
Total = $165.00
TIER THREE - HIGH RISK: $45.00 Service Charge
$160.00 Security Deposit
Total = $205.00
   
  • No Credit: Charge Tier One-No Risk fee for either Home Owner or Rental.
  • No SS# & No Valid State ID: Charge Tier Three-High Risk fee for either Home Owner or Rental.
  • Customer refuses to give SS#: Charge Tier Three-High Risk fee for either Home Owner or Rental.
    • Renters would also require a letter from the homeowner stating that the person applying for a meter was renting from him. Upon termination of water service and removal of the water meter, the security deposit shall be applied to any accrued collection, or re-connection charges and any remaining accrued balance on the customer's account will need to be paid in full. Any balance of the security deposit remaining after payment of all such charges shall be returned to the customer. No interest shall be allowed on any part of the security deposit.
  • For new residential water services, please come by within three to four weeks of the time needed for your targeted installation date to sign up for the account. Please bring with you the correct service address, mailing address, telephone number, driver’s license and social security number.  We will give you a white flag to mark the meter location. Please note the three weeks start when the flag is place in the ground. The total cost will be a $45.00 nonrefundable service charge along with an $1200.00 tapping fee. The total cost will be $1245.00. For taps of larger sizes, please contact our office for the total costs involved.
  • For subdivisions which already have taps installed, we require a tapping fee of $500.00 along with a $45.00 nonrefundable service charge. The total amount will be $545.00.


How do I discontinue service?

For your safety, we require a signature in order to discontinue service. It is preferred that you come by the office to sign an original service order. However, if you are not able, we will accept a written letter through the mail or fax providing you contact the office for verification.

Suspension/DIsconnection of Services

A customer desiring the restoration of service after discontinuance for non-payment of bills must come to the office of the Authority to apply for re-connection. Service disconnected for nonpayment of bills will be restored only after bills are paid in full, such security deposit as may be required by the Board of Directors is made, and a service charge of $50.00 paid for each meter reconnected.

Services disconnected for non-payment, not paid within 30 days, will be removed from the billing cycle. Before service is restored, a $50.00 service charge plus all past due charges shall be paid.

Unless applications for re-connection and payment of sums due the Authority are made prior to 4:30 p.m., no reconnection of service will be made until the next following business day of the Authority.

The Authority adopted a high risk deposit on December 1, 1994 and amended and effective April 1, 2015 the following resolution concerning high-risk security deposits:

  • FIRST: Property owner's accounts that have been locked for non-payment three times within a one-calendar year length of time, a high-risk security deposit of $100.00 will be required.
  • NEXT: Renter's accounts that have been locked for non-payment three times within a one-calendar year length of time, a high-risk security deposit of $125.00 will be required.
  • NEXT: Customers that move leaving outstanding balances on an account, a high-risk security deposit of $160.00 will be required.

**To avoid a $50.00 service charge, payment must be received BEFORE 8:00am THE DAY of cut-off.**

CUTOFF PROCEDURE


Effective as of August 1st, 2019 we will be updating our CUT-OFF FOR NON PAYMENT Procedure as follows:

Your Bill is required to be paid on the due date of each month. On the 10th day after your due date, there will be a LATE ASSESSMENT FEE of $50.00 added to your account and will be subject to disconnection for non-payment. The late assessment fee WILL NOT BE ADJUSTED OFF once it has been added. If your account is NOT paid in full before it is billed again, it will be removed for non-payment. You will then be required to sign up like a new customer in order to make the account active once again. You will also be required to pay a NON REFUNDABLE ORIGINATION FEE along with any balances owed on the account.

**TO AVOID THE $50.00 LATE ASSESSMENT FEE, PAYMENT MUST BE RECEIVED BEFORE 8AM THE MORNING OF CUT-OFF**




Effective as of August 1st, 2019 we will no longer charge Security Deposits, however we will now be charging ORIGINATION FEES when you sign up for service. The Origination fees will NOT be refundable.


HOME OWNER
TIER ONE - NO RISK: $100.00
TIER TWO - MODERATE RISK: $100.00
TIER THREE - HIGH RISK: $160.00
   
RENTERS
TIER ONE - NO RISK: $100.00
TIER TWO - MODERATE RISK: $160.00
TIER THREE - HIGH RISK: $220.00
   
Businesses/Commercial/Builders
TIER ONE - NO RISK: $100.00
TIER TWO - MODERATE RISK: $125.00
TIER THREE - HIGH RISK: $160.00